“A thousand thank you s to McKenzie from Residence Inn at West chase (our original reservation), she called to let us know the hot tub was out and got us set up here. Now that’s absolutely superior customer service!! Jameel welcomed us at the front desk with her incredible energy and got us set up quickly in a great room. This hotel has a great pool and hot tub and the free breakfast choice were great. The room was alway clean and had plenty of room to work in (when not in hot tub) High energy, great service earns a 5***** badge! Thanks guys and thanks again to McKenzie for always looking to take care of her guests with superior service. I appreciate you! Mil agradecimentos a McKenzie, do Residence Inn at West Chase (nossa reserva original), ela ligou para nos avisar que a banheira de hidromassagem estava vazia e nos instalou aqui. Agora isso é um serviço ao cliente absolutamente superior !! Jameel nos recebeu na recepção com sua energia incrível e nos instalou rapidamente em uma grande sala. Este hotel tem uma grande piscina e banheira de hidromassagem e a escolha de café-da-manhã de cortesia foram excelentes. O quarto estava sempre limpo e tinha muito espaço para trabalhar (quando não estiver na banheira de hidromassagem) Alta energia, ótimo serviço ganha um crachá de 5 *****! Obrigado pessoal e obrigado novamente a McKenzie por sempre procurar cuidar de seus hóspedes com um serviço superior. Eu gosto de você!”

“I love this hotel but let me tell you about a situation that I felt could have been handled better . When washing clothes I put my clothes in the dryer And the machine took 3 of my quarters but no more and wouldn't give them back. When I told Staff at the front desk She stated her manager wasn't there and they had no more quarters. I told her I was only short 50 cent . I end up having to drive all the way to the gas station to get 2 quarters. Never got my three back but I still love the hotel.”