“I booked a spa day & over night stay for myself and my two daughters who were in much need of some chill time. We arrived excited and got to the spa area and were told that the sauna and steam room were not available due to refurbishment. (May I add this spa day was booked through Spaseekers) one of my daughter was really looking forward to using the sauna so we were very disappointed. We then were gave our robes and went to sit by the pool side on the sun loungers, only to find that swimming lessons were taking place for babies and toddlers! I love kids, I work with them but to have them splashing and squealing whilst I’ve paid for a relaxing spa day was not what we expected and the lessons went on till 12.00! To then top it off the refurbishment started so we not only had excited loud babies and children to listen to but banging and the sound of an electric saw every five minutes. We had our treatments (the young girl was lovely) but they were hardly luxury treatments. (My daughter is a beautician) so we knew what to expect and it certainly wasn’t that! We couldn’t stand it and after two hours left. I will be expecting a full refund. The hotel itself was lovely with friendly reception staff and the bar man was very attentive and helpful and our stay over was fine. The spa should most definitely not be advertised as a spa in our opinion. It certainly wasn’t a serene escape as you advertised! Reservé un día de spa y una estadía de una noche para mí y mis dos hijas que necesitaban mucho tiempo para relajarse. Llegamos emocionados y llegamos al área del spa y nos dijeron que la sauna y la sala de vapor no estaban disponibles debido a la renovación. (Puedo agregar que este día de spa se reservó a través de Spaseekers) una de mis hijas tenía muchas ganas de usar la sauna, así que nos decepcionó mucho. Luego nos dieron nuestras batas y fuimos a sentarnos junto a la piscina en las tumbonas, ¡solo para descubrir que se estaban dando clases de natación para bebés y niños pequeños! Me encantan los niños, trabajo con ellos, pero tenerlos chapoteando y chillando mientras pagué un relajante día de spa no era lo que esperábamos y las lecciones continuaron hasta las 12:00. Para colmo, comenzó la remodelación, por lo que no solo teníamos bebés y niños emocionados para escuchar, sino también golpes y el sonido de una sierra eléctrica cada cinco minutos. Tuvimos nuestros tratamientos (la niña era encantadora) pero no eran tratamientos de lujo. (Mi hija es esteticista), ¡así que sabíamos qué esperar y ciertamente no fue eso! No lo soportamos y a las dos horas nos fuimos. Esperaré un reembolso completo. El hotel en sí era encantador, con un personal de recepción amable y el hombre del bar fue muy atento y servicial, y nuestra estancia estuvo bien. El spa definitivamente no debería anunciarse como un spa en nuestra opinión. ¡Ciertamente no fue un escape sereno como lo anunciaste!”

“My partner and I stayed here for a night and we can’t wait to go back! we had such a lovely time, the hotel facilities were great and the staff were so sweet. The room was decorated beautifully and the hotel had a luxury feel. the breakfast was delicious and the prices were so good. i would recommend this hotel to anyone, best weekend getaway!”