Playa Largo Resort & Spa, Autograph Collection
97450 Overseas Highway, Near Bluefin Rock Harbor Marina, Key Largo, FL 33037, United States
Rating
4.5
Travelers Choice
2021
Price Level
$$$$
Rooms
178
Pets
No
from
$ 3,650.46
20
Jan
Playa Largo Resort & Spa, Autograph Collection, Key Largo
Playa Largo Resort & Spa, Autograph Collection
Playa Largo Resort & Spa Autograph Collection is set on 14.5 private bayfront acres in Key Largo Florida. The resort features a year-round outdoor pool private cabanas a hot tub fire pits and water sport facilities. Each room boasts an interactive iPad and smart TV with cinema-effects for streaming movies and music. A dining table and seating area are included in each accommodation. The resort's La Marea restaurant has a variety of fresh vegetables and herbs grown in the property's seaside garden. The waterfront restaurant Sol by the Sea offers fresh seafood and a rum bar. The full-service Ocean Spa has skin and nail treatments a salon and fitness counseling and classes. Guests can even schedule an en suite massage. Views of the Florida Bay a private marina and a boat launch ramp are featured at the Playa Largo Resort. Paddle boards kayaks snorkeling diving boating and ocean excursions are available on site. The resort is 4.3 km from Dolphins Plus Oceanside where guests can swim with dolphins and John Pennekamp Coral Reef State Park is 11 minutes' drive away.
Price & Availability
Select your room
Room, 1 King Bed ·
Room Only · 1 King Bed
Non Refundable
Room, 1 King Bed ·
Bed & Breakfast for 2 Guests · 1 King Bed
Non Refundable
Room, 2 Queen Beds, Balcony ·
Room Only · 2 Queen Beds
Non Refundable
Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower) ·
Room Only · 1 King Bed
Non Refundable
Room, 2 Queen Beds, Balcony ·
Bed & Breakfast for 2 Guests · 2 Queen Beds
Non Refundable
Room, 2 Queen Beds, Non Smoking, Balcony (Mobility Accessible, Tub) ·
Room Only · 2 Queen Beds
Non Refundable
Villa, 1 Bedroom ·
Room Only · 1 King Bed and 1 Double Sofa Bed
Non Refundable
Villa, 1 Bedroom (Mobility Accessible, Roll-in Shower) ·
Room Only · 1 King Bed and 1 Double Sofa Bed
Non Refundable
Villa, 1 Bedroom - Breakfast Promo ·
Room Only
Breakfast Promo
Non Refundable
House, 3 Bedrooms, Pool Access, Bay View (Balcony, Private Pool) ·
Room Only
Cancel free of charge before Fri, 27 Dec 2024
House, 3 Bedrooms, Non Smoking, Bay View (Mobility Accessible, Tub) ·
Room Only
Cancel free of charge before Fri, 27 Dec 2024
House, 3 Bedrooms, Non Smoking, Bay View (Mobility/Hearing Access, Roll-in Shwr) ·
Room Only
Cancel free of charge before Fri, 27 Dec 2024
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Wonderful
4.5
655 reviews
5
1188
4
302
3
170
2
81
1
82
Customers Review
Location 4.7
Cleanliness 4.6
Comfort 4.7
Neighborhood 4.5
Amenities 4.5
Condition 4.7
Recomendation 85.7%
““Para começar, pagamos por uma suíte com vista para o mar, que acabou sendo obstruída por árvores e vegetação - mal conseguíamos enxergar água. Talvez caberia aos proprietários gastar um pouco de dinheiro na manutenção da propriedade. No mesmo assunto, os quartos são barulhentos desde os corredores, para os quartos adjacentes, para os quartos acima. Eu construo hotéis para viver e isso certamente não passaria no teste de transmissão de som de qualquer coisa que eu tenha visto.Em comida e bebida, a primeira noite escolhemos comer na propriedade. A comida era, na melhor das hipóteses, sombria. Comida que você esperaria de um Marriott de serviço completo, com uma cozinha básica, não uma coleção de autógrafos, que se orgulha de várias opções e escolher entre "restaurantes tentadores" e "deslumbrar" os nossos sentidos. Gostos exóticos? Mais como uma refeição processada misturada. Não, obrigado. Ao pedir uma cerveja, disseram-me que não havia 5 das 6 que eu pedi. Não apenas durante a noite, por 3 dias consecutivos. Quer vinho? Disseram-me que não havia uma lista de vinhos e eles ofereceram (1) opção. Este é um resort de 4.5 start e pagamos $ 800 / noite e recebemos comida nada assombrosa e não podemos nem escolher o que vamos beber? Não é um bom aspecto para Marriott.A piscina é insuficiente, mas o (1) servidor foi muito agradável e atencioso. No entanto, o preço dos lanches é mais barato no Four Seasons em todo o mundo.Os US $ 3 por um café no lobby são vergonhosos. Se você está pagando $ 800 por noite, dê um café aos convidados. É cafona.Cada chamada feita para a recepção - cada uma - levava de 3 a 5 minutos para atender. Acabamos caminhando até o manobrista para pegar nosso carro. Por falar em manobrista, todos os atendentes foram maravilhosos e um prazer.Por último, e o único motivo pelo qual decidi participar desta pesquisa, a experiência de checkout. Um dia antes do check-out, utilizamos o spa - os massagistas foram fantásticos e o preço era justo. No entanto, a sauna a vapor não foi ligada. Eu pedi para ser ligado 3 vezes diferentes, sem sucesso. Acabei não tendo tempo suficiente para usar isso e o gerente do spa foi gentil em me dar um passe diário para usar na manhã seguinte. Eu pude aproveitar isso no dia do check-out, mas não até o final da manhã. Antes de fazer isso, fomos até a recepção para pedir um check-out tardio, a fim de utilizar o spa. O gerente da recepção tinha um derreter e nos disse "não". Em seguida, ele continuou sobre como ele "está farto de pedidos de check-out tardio" e "já chega". Simplesmente respondi ao dilema do dia anterior e pedi uma hora para utilizar o spa. Ele nos "concedeu" 30 minutos. O atendimento e a atitude inadequados ao cliente são algo que me incomoda.Esta propriedade é uma propriedade de 3 *, com uma taxa de $ 270-320 / noite no máximo. As propriedades vizinhas estão equipadas de forma muito mais adequada para resorts de 4 a 5 *. Isso precisa de pessoal atualizado e alimentos e bebidas atualizados. Não vamos voltar a esta propriedade novamente.Boa sorte com sua propriedade, ela precisa de atenção geral, como você pode ver.”
— Lyndon Pullman
““To start, we paid for an ocean view suite, which ended up being obstructed with trees and vegetation - barely able to see any water at all. Perhaps it would behoove the property owners to spend a little money on maintenance of the property. On the same subject, the rooms are loud from the corridors, to the adjacent rooms, to the rooms above. I construct hotels for a living and this certainly wouldn't pass a sound transmission test on anything I have seen.
On to food and beverage, night one we chose to eat on-property. The food was dismal at best. Food that you would expect from a full service Marriott, with a basic kitchen, not an autograph collection, which boasts over multiple options and choosing from "tempting restaurants" and "dazzling" our senses. Exotic tastes? More like a thrown-together processed meal. No thanks. When ordering a beer, I was told they didn't have 5 out of the 6 I ordered. Not just for the night, for 3 consecutive days. Want wine? I was told there wasn't a wine list and they offered (1) option. This is a 4.5 start resort and we paid $800/night and we get served underwhelming food and can't even choose what we drink? Not a good look for Marriott.
The pool is understaffed, but the (1) server was very nice and attentive. However, the price of the snacks is cheaper at the Four Seasons across the globe.
The $3 for a coffee in the lobby is shameful. If you're paying $800 a night, give the guests a coffee. It's tacky.
Every single call placed to the front desk - every single one - took 3-5 minutes to pick up. We ended up walking up to valet to get our car. Speaking of valet, all of the attendants were wonderful and a pleasure.
Last, and the sole reason I decided to engage this survey, the checkout experience. The day before checkout, we utilized the spa - the masseuses were fantastic and the pricing was fair. However, the steam room was not turned on. I requested it to be turned on 3 separate times, to no avail. I ended up not having enough time to utilize this and the spa manager was kind to give me a day pass to use the next morning. I was able to enjoy that the day of checkout, but not until late morning. Prior to doing so, we went to the front desk to ask for a late checkout, in order to utilize the spa. The front desk manager about had a melt down and told us "no". Then he went on about how he's "had it up to here with late checkout requests" and has had "enough of it". I simply responded with the dilemma from the day before and requested an hour to utilize the spa. He "granted" us 30 minutes. Poor customer service and attitude is something that rubs me the wrong way.
This property is a 3* property, with a rate of $270-320/night max. The neighboring properties are much more adequately equipped for 4-5* resorts. This needs updated staffing and updated food and beverage. We won't be returning to this property again.
Good luck with your property, it needs attention across the board as you can see.”
— lyndon pullman
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