“I usually don’t review places but this one needs this review. It’s a nice and clean place but other than that… it has nothing else good about it. Do NOT expect friendly service and do expect free breakfast here like all the hotels in the entire area. They have an overpriced breakfast with overpriced items in their snack and drink area. They serve the same exact breakfast as other hotels but put a price on it. The front desk guy was very disrespectful and seemed like he had an attitude and especially the woman that worked there at night with him. Housekeeping knocks on your door at 8AM and bang on your door as loud as they can until you answer and don’t care if you’re sleeping. Once you open the door they have an attitude and get all mad about you having to leave soon. Best to go to another hotel; it’s cheaper and better service! Plus free breakfast :)”

“I would rate the hotel, the staff, and the location 10 stars if I were able to do so. I have been traveling to Charlotte monthly for many years. I have always avoided this hotel because I like bigger rooms and suites. I most often stay at Embassy Suites for that exact reason. I decided to give this hotel a shot because I was tired of the staff at the Embassy Suites, I had been staying at for the past six months being so unfriendly, uncaring, and unprofessional. As much as I love their rooms and lobby, I could no longer give them my business. I am certainly glad I did as this Hilton has not only earned my business, I will not stay anywhere else in Charlotte unless they have no rooms available when I need to make my business trip. Every single employee I encountered from the front desk to the managers, to the restaurant, to the housekeepers were simply awesome. Every one of them was professional, friendly, genuine, caring, and happy. The lobby is laid out wonderfully to meet with people, the bar is in a terrific location, the hotel management should be incredibly proud of their Team and the Hotel owners should be incredibly proud of their managers. My only regrets are not trying the hotel many years ago and not remembering the names of all that I encountered as they all deserve the highest of accolades. I will give up my suites for the smaller rooms because the hotel staff is incredible. As a business owner of 34 years myself, I understand the value of amazing customer service and this hotel exceeded all expectations. I also want to recognize that they not only appreciated me, but they also recognized me as a long-time Diamond member, which many of the hotels take for granted. The better part was I witnessed six different people/couples checking in over my three night stay that were not Diamond members, in fact three of them were not members at all. Every single one of them was treated with the same friendliness and professionalism that I was. I applaud the entire Team at the Hilton Garden Inn in Waverly. The General Manager on down and up to the Senior Executive Team should stick out their chests and be proud of your Team.”