Courtyard Charlotte Airport Billy Graham Parkway
321 W. Woodlawn Road, Near Billy Graham Library, Charlotte, NC 28217, United States
Rating
4.4
GreenLeader
2024
Price Level
$$
Rooms
175
Pets
No
from
$ 940.95
20
Jan
Courtyard Charlotte Airport Billy Graham Parkway, Charlotte
Price & Availability
Select your room
Room, 1 King Bed, Non Smoking, Ground Floor (Mobility/Hearing Accessible, Tub) ·
Room Only · 1 King Bed
Book now and save
Non Refundable
Room, 1 King Bed, Non Smoking, Ground Floor ·
Room Only · 1 King Bed
Book now and save
Non Refundable
Room, 1 King Bed, Non Smoking, Ground Floor (Mobility Accessible, Tub) ·
Room Only · 1 King Bed
Book now and save
Non Refundable
Room Run Of House ·
Room Only
Package Rate
Non Refundable
Room, 1 King Bed, Ground Floor ·
Room Only
Package Rate
Non Refundable
Room, 2 Queen Beds, Non Smoking ·
Room Only · 2 Queen Beds
Book now and save
Non Refundable
Room, 1 King Bed with Sofa bed ·
Room Only · 1 King Bed and 1 Double Sofa Bed
Book now and save
Non Refundable
Room, 1 King Bed with Sofa bed , 1 King Bed and 1 Double Sofa Bed ·
Room Only
Room, 2 Queen Beds ·
Room Only
Package Rate
Cancel free of charge before Wed, 8 Jan 2025
Guest Room, 1 King, Ground Floor ·
Room Only
Cancel free of charge before Sat, 11 Jan 2025
Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Access, Roll-In Shwr) ·
Room Only · 2 Queen Beds
Non Refundable
Guest Room, 2 Queen ·
Room Only
Cancel free of charge before Sat, 11 Jan 2025
Larger Guest Room, 1 King, Sofa Bed, High Floor ·
Room Only
Cancel free of charge before Sat, 11 Jan 2025
1 Bedroom 2 Room Suite, 1 King, Sofa Beds: 2 ·
Room Only
Cancel free of charge before Sat, 11 Jan 2025
Suite, 1 Bedroom , 1 King Bed and 1 Double Sofa Bed ·
Room Only
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Excellent
4.4
710 reviews
5
236
4
115
3
58
2
23
1
34
Customers Review
Value 4.2
Location 4.5
Cleanliness 4.5
Comfort 4.5
Neighborhood 4.2
Amenities 3.8
Condition 4.4
Recomendation 84.9%
“Let me first start by saying that I am a Platinum Elite member and this is not flexing but to give everyone some context on the level of service that is expected.
I booked a room as a delay resulted in having to spend the night in Charlotte. I checked into the room using the Marriott APP and when I arrived at the hotel the receptionist communicated that all the rooms have been booked with none remaining. Marriott offers a Ultimate reservation guarantee for situations where the hotel is unable to honor a reservation - the hotel is required to find and pay for a room at a nearby hotel and offer some sort of compensation to upkeep the promises made by the Marriott brand.
The receptionist had no knowledge of what I was talking about and said "the manager is not in" so he wasn't able to assist me, leaving me on my own to figure out what to do next. This clearly shows how uncaring, unorganized, and unknowledgeable the hotel staff here is. If you decide to stay at this hotel be prepared to receive no assistance if any problems come up. In my opinion it's better off to go find another hotel rather than having to deal with a headache.
Lastly, the hotel seemed to be poorly maintained from the outside to the lobby. Maybe the hotel is understaffed and doesn't care. Lastly, I was never able to stay the night so I can't say much about the rooms it self.
I would give 0/5 stars if I could. STAY AWAY, this hotel needs help!
To the manager and staff: I hope you respond. Love to hear what type of excuse you come up with.”
— Mike Zhang
“Helena (the night auditor) really made our stay worth staying. We had such a long stressful day and flight and her beautiful smile and warm friendly service really but us at ease. She was the best part of overall great experience here at this hotel. I'll recommend this hotel for everyone I know and meet and refer them all to her. Fred our shuttle bus driver was awesome too. Yushirah was also wondering, super friendly and very helpful. She made our breakfast perfectly, just the way we like it. I was really missing my home cooking and she really made us feel at home. She was absolutely amazing!!”
— Tanya Geisselhardt
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