“Excelente acomodação. Excelente localização. Alguns probleminhas, mas nada que me impeça de voltar a este hotel.”

“Despite some minor drawbacks, we mostly enjoyed our 5-night stay at the Crowne Plaza Kensington. The hotel property and rooms were clean and comfortable. We chose this hotel for the double bed family rooms, which was surprisingly spacious. I really liked that breakfast was included so that was quite convenient and a peace of mind when starting our day. Location was superb as the hotel is located across the Gloucester tube station, half a block away from the hop-on hop-off bus stops, and a short walk to Harrods and other shops. My only issue was with housekeeping. Our room included two complimentary bottles of still water upon check-in. The bottles were replenished on the second day but were forgotten on the third, forth and fifth day. Perhaps it was because we had purchased additional bottles of still water (which were stored in the mini fridge) but that doesn't negate our entitlement to the complimentary water each day during our stay. My husband had to purchase two bottles from the front desk one evening at £2 a bottle since Boots pharmacy across the street closes at 8pm and we previously purchased their remaining stock in the cooler. Housekeeping also didn't bother cleaning/replacing the used mugs and spoons. By the fifth day of our stay, we had a closet full of (four) used mugs that had been there for three days. Granted we could have easily rinsed them for re-use (which I did on our last night) but the onus should have been on housekeeping and not the guests. Even so, I would probably stay here again for value and comfort of two beds and the convenient location.”