“Buena estanciatodo limpiotranquilo ,buena atenciónpor partedel personal”

“It was unbelievable how many times we had to call the front desk from another room to see if our room was ready. Then they called and said it was ready, we went down and it wasn’t ready. I called back again 3 times and they couldn’t find us, even though they already took my credit card and had me sign. They don’t clean your room every day. You have to wait 10 minutes or longer for the elevator. They double charged one of our friends , not once but twice. And we made reservations 6 months in advance because it was part of a wedding. I went online a few days before to see how much the room was, and it said $312 per day for our same stay. We ended up paying over $1200. Then as we already checked out but we’re still allowed to use the facilities until we had to leave for the airport, we saw other guest with little bags, they said they gave them to them when checking in along with discount coupons. We never received those. Before we went to the airport we showered in the locker room and the water didn’t drain at all. My clothes got soaked. Which was the icing on the cake. The crystal ballroom , however, was absolutely gorgeous for the wedding. But I definitely would not recommend this place to anyone. When we were checking out, they don’t even offer a receipt, I had to ask for one. There were 3 people in front of us and oddly enough the employees either couldn’t find their reservations or their reservations were canceled. So unorganized!!!!! We stayed from 10/13 - 10/16. I would never come again!!! Too much frustration!!!”