Located in South East London Delta Hotels Bexleyheath offers a swimming pool and a fitness centre. There is easy access to the M25 and the O2 Arena and Bluewater Shopping Centre is a 20-minute drive away. Delta Hotels Bexleyheath offers spacious guest rooms with air conditioning satellite TV bedding and 24-hour room service. Guests can enjoy unlimited free WiFi access in public areas and in the superior rooms. The hotel has a welcome lobby and coffee lounge as well as a number of meeting rooms. The hotel has a gym heated pool steam room sauna and whirl pool. There is also a spa that offers beauty treatments. The Cast Iron Grill is a relaxed bar and restaurant that features a British grill menu and both large groups and special occasions can be catered for. Guests can enjoy an afternoon tea served seven days a week.
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
“Boa hotel tem uma boa localização. Os funcionários são muito prestativos e gentis. O bar conta com uma variedade de cervejas, drinks e cidras semelhante a pubs. O estacionamento é ótimo. E espaço para eventos e bem bacana, com uma cozinha digna de restaurantes.”
— Rodrigo V M
“A 4 star hotel that doesn’t meet 4star requirements. For example none of our rooms had fridges, drinking water, working air conditioning.
The hotel is very dated which would be fine, however it is dirty and mouldy. (One of our rooms had black mould in the bathroom in various places)
The customer service is very lacking from front of house and management.
We were overcharged for our room rates and complained to which they are refunding the over payment, but no apology for the rest of our disappointing stay.
Breakfast was lovely and chef Alex makes a lovely omelette. However the staff in the restaurant are rude and dismissive. We had to clean our own table to be able to sit down.
Overall a rather disappointing stay that is very expensive. I would avoid and save yourself so fortune by starting in the premier inn up the road.”
— Adam Roberts
Customers review
Overall Excellent, 4.2
Value 3.6
Location 4.1
Cleanliness 4.4
Comfort 4.3
Neighborhood 3.9
Amenities 3.7
Condition 4.2
Recomendation 91%
Rodrigo V M
Nov 25, 2022
4
Boa hotel tem uma boa localização. Os funcionários são muito prestativos e gentis. O bar conta com uma variedade de cervejas, drinks e cidras semelhante a pubs. O estacionamento é ótimo. E espaço para eventos e bem bacana, com uma cozinha digna de restaurantes.
Zahra Chaudhry
Nov 11, 2022
2
I came here with my mum and mother In law in June 2022 we had such a great time, the full body massage was amazing and the therapists were lovely and friendly 5 stars. I had such a good experience that for my birthday I came again with my husband in September and what a huge disappointment the therapists were different my one put so much oil on my body massage techniques were very poor and no massage on hands and feet. My husband wasn't happy with his treatment either. A total let down. It would have been nice to be informed there will be no steam due to refurbishment and also by booking in the morning there will be swimming lessons for toddlers which didn't make the experience relaxing at all. Eu vim aqui com minha mãe e minha sogra em junho de 2022, nos divertimos muito, a massagem de corpo inteiro foi incrível e os terapeutas foram adoráveis e amigáveis 5 estrelas. Tive uma experiência tão boa que, no meu aniversário, voltei com meu marido em setembro e que grande decepção os terapeutas eram diferentes, meu um colocou tanto óleo no meu corpo. As técnicas de massagem eram muito ruins e nenhuma massagem nas mãos e nos pés. Meu marido também não gostou do tratamento. Uma decepção total. Teria sido bom ser informado de que não haverá vapor devido à reforma e também, reservando pela manhã, haverá aulas de natação para crianças pequenas, o que não tornará a experiência relaxante.
Zahra Chaudhry
Nov 11, 2022
2
I came here with my mum and mother In law in June 2022 we had such a great time, the full body massage was amazing and the therapists were lovely and friendly 5 stars. I had such a good experience that for my birthday I came again with my husband in September and what a huge disappointment the therapists were different my one put so much oil on my body massage techniques were very poor and no massage on hands and feet. My husband wasn't happy with his treatment either. A total let down. It would have been nice to be informed there will be no steam due to refurbishment and also by booking in the morning there will be swimming lessons for toddlers which didn't make the experience relaxing at all.
Julie Turner
Sep 25, 2022
1
I booked a spa day & over night stay for myself and my two daughters who were in much need of some chill time. We arrived excited and got to the spa area and were told that the sauna and steam room were not available due to refurbishment. (May I add this spa day was booked through Spaseekers) one of my daughter was really looking forward to using the sauna so we were very disappointed. We then were gave our robes and went to sit by the pool side on the sun loungers, only to find that swimming lessons were taking place for babies and toddlers! I love kids, I work with them but to have them splashing and squealing whilst I’ve paid for a relaxing spa day was not what we expected and the lessons went on till 12.00! To then top it off the refurbishment started so we not only had excited loud babies and children to listen to but banging and the sound of an electric saw every five minutes. We had our treatments (the young girl was lovely) but they were hardly luxury treatments. (My daughter is a beautician) so we knew what to expect and it certainly wasn’t that! We couldn’t stand it and after two hours left. I will be expecting a full refund. The hotel itself was lovely with friendly reception staff and the bar man was very attentive and helpful and our stay over was fine. The spa should most definitely not be advertised as a spa in our opinion. It certainly wasn’t a serene escape as you advertised! Reservei um dia de spa e pernoite para mim e minhas duas filhas que precisavam muito de um tempo de relaxamento. Chegamos animados e chegamos à área de spa e fomos informados de que a sauna e a sauna a vapor não estavam disponíveis devido à reforma. (Posso acrescentar que este dia de spa foi reservado por Spaseekers) uma de minhas filhas estava realmente ansiosa para usar a sauna, então ficamos muito desapontados. Nós então nos deram nossos roupões e fomos sentar ao lado da piscina nas espreguiçadeiras, apenas para descobrir que as aulas de natação estavam ocorrendo para bebês e crianças pequenas! Eu amo crianças, eu trabalho com eles, mas tê-los espirrando e gritando enquanto eu paguei por um dia relaxante no spa não era o que esperávamos e as aulas continuaram até as 12h! Para completar, a reforma começou, então não só tínhamos bebês e crianças barulhentos para ouvir, mas também batidas e o som de uma serra elétrica a cada cinco minutos. Tivemos nossos tratamentos (a jovem era adorável), mas dificilmente eram tratamentos de luxo. (Minha filha é esteticista) então sabíamos o que esperar e certamente não era isso! Não aguentamos e depois de duas horas saímos. Estarei esperando um reembolso total. O hotel em si era adorável com funcionários simpáticos da recepção e o barman foi muito atencioso e prestativo e nossa estadia foi boa. O spa definitivamente não deve ser anunciado como um spa em nossa opinião. Certamente não foi uma fuga serena como você anunciou!
Julie Turner
Sep 25, 2022
1
I booked a spa day & over night stay for myself and my two daughters who were in much need of some chill time. We arrived excited and got to the spa area and were told that the sauna and steam room were not available due to refurbishment. (May I add this spa day was booked through Spaseekers) one of my daughter was really looking forward to using the sauna so we were very disappointed. We then were gave our robes and went to sit by the pool side on the sun loungers, only to find that swimming lessons were taking place for babies and toddlers! I love kids, I work with them but to have them splashing and squealing whilst I’ve paid for a relaxing spa day was not what we expected and the lessons went on till 12.00! To then top it off the refurbishment started so we not only had excited loud babies and children to listen to but banging and the sound of an electric saw every five minutes. We had our treatments (the young girl was lovely) but they were hardly luxury treatments. (My daughter is a beautician) so we knew what to expect and it certainly wasn’t that! We couldn’t stand it and after two hours left. I will be expecting a full refund. The hotel itself was lovely with friendly reception staff and the bar man was very attentive and helpful and our stay over was fine. The spa should most definitely not be advertised as a spa in our opinion. It certainly wasn’t a serene escape as you advertised! Reservé un día de spa y una estadía de una noche para mí y mis dos hijas que necesitaban mucho tiempo para relajarse. Llegamos emocionados y llegamos al área del spa y nos dijeron que la sauna y la sala de vapor no estaban disponibles debido a la renovación. (Puedo agregar que este día de spa se reservó a través de Spaseekers) una de mis hijas tenía muchas ganas de usar la sauna, así que nos decepcionó mucho. Luego nos dieron nuestras batas y fuimos a sentarnos junto a la piscina en las tumbonas, ¡solo para descubrir que se estaban dando clases de natación para bebés y niños pequeños! Me encantan los niños, trabajo con ellos, pero tenerlos chapoteando y chillando mientras pagué un relajante día de spa no era lo que esperábamos y las lecciones continuaron hasta las 12:00. Para colmo, comenzó la remodelación, por lo que no solo teníamos bebés y niños emocionados para escuchar, sino también golpes y el sonido de una sierra eléctrica cada cinco minutos. Tuvimos nuestros tratamientos (la niña era encantadora) pero no eran tratamientos de lujo. (Mi hija es esteticista), ¡así que sabíamos qué esperar y ciertamente no fue eso! No lo soportamos y a las dos horas nos fuimos. Esperaré un reembolso completo. El hotel en sí era encantador, con un personal de recepción amable y el hombre del bar fue muy atento y servicial, y nuestra estancia estuvo bien. El spa definitivamente no debería anunciarse como un spa en nuestra opinión. ¡Ciertamente no fue un escape sereno como lo anunciaste!
Julie Turner
Aug 27, 2022
1
I booked a spa day & over night stay for myself and my two daughters who were in much need of some chill time.
We arrived excited and got to the spa area and were told that the sauna and steam room were not available due to refurbishment. (May I add this spa day was booked through Spaseekers) one of my daughter was really looking forward to using the sauna so we were very disappointed. We then were gave our robes and went to sit by the pool side on the sun loungers, only to find that swimming lessons were taking place for babies and toddlers! I love kids, I work with them but to have them splashing and squealing whilst I’ve paid for a relaxing spa day was not what we expected and the lessons went on till 12.00!
To then top it off the refurbishment started so we not only had excited loud babies and children to listen to but banging and the sound of an electric saw every five minutes.
We had our treatments (the young girl was lovely) but they were hardly luxury treatments. (My daughter is a beautician) so we knew what to expect and it certainly wasn’t that! We couldn’t stand it and after two hours left. I will be expecting a full refund.
The hotel itself was lovely with friendly reception staff and the bar man was very attentive and helpful and our stay over was fine.
The spa should most definitely not be advertised as a spa in our opinion. It certainly wasn’t a serene escape as you advertised!
Omar Rachid
Aug 25, 2022
3
The hotel's location is convenient and easy to find.The hotel is visibly clean throughout. The room was super clean but was short on toiletries: shampoo & body wash.The AC in the room is absolutely worthless as it didn't provide cold air although it was extremely loud... it sounded like a lawnmower. It was best just to turn it off and open the windows.The 3pm check-in is a bit much....most hotels have a 2pm check in and some will allow the guest to check in at 1pm. But 3pm is not the standard. A localização do hotel é conveniente e fácil de encontrar.O hotel está visivelmente limpo por toda parte. O quarto era super limpo, mas faltava artigos de toalete: xampu e sabonete líquido.O AC no quarto é absolutamente inútil, pois não fornece ar frio, embora fosse extremamente alto ... parecia um cortador de grama. Era melhor apenas desligá-lo e abrir as janelas.O check-in às 15h é um pouco demais .... a maioria dos hotéis tem check-in às 14h e alguns permitem que o hóspede faça o check-in às 13h. Mas 15h não é o padrão.
Adam Roberts
Aug 25, 2022
1
A 4 star hotel that doesn’t meet 4star requirements. For example none of our rooms had fridges, drinking water, working air conditioning. The hotel is very dated which would be fine, however it is dirty and mouldy. (One of our rooms had black mould in the bathroom in various places) The customer service is very lacking from front of house and management. We were overcharged for our room ratesand complained to which they are refunding the over payment, but no apology for the rest of our disappointing stay. Breakfast was lovely and chef Alex makes a lovely omelette. However the staff in the restaurant are rude and dismissive. We had to clean our own table to be able to sit down. Overall a rather disappointing stay that is very expensive. I would avoid and save yourself so fortune by starting in the premier inn up the road. Um hotel de 4 estrelas que não cumpre os requisitos de 4 estrelas. Por exemplo, nenhum dos nossos quartos tinha geladeira, água potável, ar condicionado funcionando. O hotel é muito antigo, o que seria bom, no entanto, é sujo e mofado. (Um dos nossos quartos tinha mofo preto no banheiro em vários lugares) O atendimento ao cliente é muito carente da frente da casa e da gerência. Fomos cobrados em excesso por nossas tarifas de quarto e reclamamos que eles estão reembolsando o pagamento em excesso, mas nenhum pedido de desculpas pelo resto de nossa estadia decepcionante. Café-da-manhã foi adorável e chef Alex faz uma adorável omelete. No entanto, os funcionários do restaurante são rudes e desdenhosos. Tivemos que limpar nossa própria mesa para poder sentar. No geral, uma estadia bastante decepcionante que é muito caro. Eu evitaria e economizaria tanta fortuna começando na pousada principal da estrada.
Omar Rachid
Aug 25, 2022
3
The hotel's location is convenient and easy to find.The hotel is visibly clean throughout. The room was super clean but was short on toiletries: shampoo & body wash.The AC in the room is absolutely worthless as it didn't provide cold air although it was extremely loud... it sounded like a lawnmower. It was best just to turn it off and open the windows.The 3pm check-in is a bit much....most hotels have a 2pm check in and some will allow the guest to check in at 1pm. But 3pm is not the standard. La ubicación del hotel es conveniente y fácil de encontrar.El hotel está visiblemente limpio en todas partes. La habitación estaba súper limpia pero le faltaban artículos de tocador: champú y gel de baño.El aire acondicionado en la habitación es absolutamente inútil ya que no proporcionaba aire frío aunque era extremadamente ruidoso... sonaba como una cortadora de césped. Era mejor simplemente apagarlo y abrir las ventanas.El check-in a las 3:00 p. m. es demasiado... la mayoría de los hoteles tienen un check-in a las 2:00 p. m. y algunos permitirán que el huésped se registre a la 1:00 p. m. Pero las 3:00 p. m. no es el estándar.
Adam Roberts
Aug 25, 2022
1
A 4 star hotel that doesn’t meet 4star requirements. For example none of our rooms had fridges, drinking water, working air conditioning. The hotel is very dated which would be fine, however it is dirty and mouldy. (One of our rooms had black mould in the bathroom in various places) The customer service is very lacking from front of house and management. We were overcharged for our room ratesand complained to which they are refunding the over payment, but no apology for the rest of our disappointing stay. Breakfast was lovely and chef Alex makes a lovely omelette. However the staff in the restaurant are rude and dismissive. We had to clean our own table to be able to sit down. Overall a rather disappointing stay that is very expensive. I would avoid and save yourself so fortune by starting in the premier inn up the road. Un hotel de 4 estrellas que no cumple con los requisitos de 4 estrellas. Por ejemplo, ninguna de nuestras habitaciones tenía refrigeradores, agua potable, aire acondicionado que funcionara. El hotel está muy anticuado, lo que estaría bien, sin embargo, está sucio y mohoso. (Una de nuestras habitaciones tenía moho negro en el baño en varios lugares) El servicio al cliente es muy deficiente desde el frente de la casa y la gerencia. Nos cobraron de más por las tarifas de nuestras habitaciones y nos quejamos de que están reembolsando el pago excesivo, pero no nos disculpamos por el resto de nuestra decepcionante estadía. El desayuno era delicioso y el chef Alex hace una tortilla encantadora. Sin embargo, el personal del restaurante es grosero y desdeñoso. Tuvimos que limpiar nuestra propia mesa para poder sentarnos. En general, una estancia bastante decepcionante que es muy cara. Evitaría y me ahorraría tanta fortuna comenzando en el Premier Inn en la misma calle.
Omar Rachid
Aug 25, 2022
3
The hotel's location is convenient and easy to find.
The hotel is visibly clean throughout. The room was super clean but was short on toiletries: shampoo & body wash.
The AC in the room is absolutely worthless as it didn't provide cold air although it was extremely loud... it sounded like a lawnmower. It was best just to turn it off and open the windows.
The 3pm check-in is a bit much....most hotels have a 2pm check in and some will allow the guest to check in at 1pm. But 3pm is not the standard.
Adam Roberts
Aug 24, 2022
1
A 4 star hotel that doesn’t meet 4star requirements. For example none of our rooms had fridges, drinking water, working air conditioning.
The hotel is very dated which would be fine, however it is dirty and mouldy. (One of our rooms had black mould in the bathroom in various places)
The customer service is very lacking from front of house and management.
We were overcharged for our room rates and complained to which they are refunding the over payment, but no apology for the rest of our disappointing stay.
Breakfast was lovely and chef Alex makes a lovely omelette. However the staff in the restaurant are rude and dismissive. We had to clean our own table to be able to sit down.
Overall a rather disappointing stay that is very expensive. I would avoid and save yourself so fortune by starting in the premier inn up the road.
B Ee
Jul 25, 2022
2
Currently a gym member, needs a deep deep clean, updating and friendlier staff. Gym equipment is ok but a bit small and crowded as soon as more than three people. For a " 4 "star hotel and the prices charged, I expect better. Cater more to kids swim classes than adults. Atualmente um membro da academia, precisa de uma limpeza profunda, atualização e funcionários mais amigáveis. O equipamento de ginástica é bom, mas um pouco pequeno e lotado, assim como mais de três pessoas. Para um hotel " 4 "estrelas e os preços cobrados, espero melhor. Atenda mais às aulas de natação para crianças do que para os adultos.
B Ee
Jul 25, 2022
2
Currently a gym member, needs a deep deep clean, updating and friendlier staff. Gym equipment is ok but a bit small and crowded as soon as more than three people. For a " 4 "star hotel and the prices charged, I expect better. Cater more to kids swim classes than adults. Actualmente, miembro del gimnasio, necesita una limpieza profunda, actualización y personal más amable. El equipo del gimnasio está bien, pero es un poco pequeño y está lleno de gente tan pronto como más de tres personas. Para un hotel de "4" estrellas y los precios cobrados, espero algo mejor. Atiende más a las clases de natación para niños que para los adultos.
B Ee
Jul 25, 2022
2
Currently a gym member, needs a deep deep clean, updating and friendlier staff. Gym equipment is ok but a bit small and crowded as soon as more than three people. For a " 4 "star hotel and the prices charged, I expect better. Cater more to kids swim classes than adults.
Peter Jenni
Jul 25, 2022
4
Build in 1992,renovated in 2005.Spacious room's maintained as good as possible.Staff is friendly and helpful, the breakfast is a highlight. Nice Bar and Restaurant with nice selection of local and international dishes. Convenient near by public transport links.Nice Spa,pool,Gym and Sauna. I frequently stay in Marriott Hotels and hope they soon invest in a renovation to keep up with the expected standart of this Hotel chain.
Poppy-Lula Pittock
Jun 25, 2022
5
My partner and I stayed here for a night and we can’t wait to go back! we had such a lovely time, the hotel facilities were great and the staff were so sweet. The room was decorated beautifully and the hotel had a luxury feel. the breakfast was delicious and the prices were so good. i would recommend this hotel to anyone, best weekend getaway! Meu parceiro e eu ficamos aqui por uma noite e mal podemos esperar para voltar! tivemos um tempo tão agradável, as instalações do hotel eram ótimas e a equipe era tão doce. O quarto foi decorado lindamente e o hotel tinha uma sensação de luxo. o café da manhã era delicioso e os preços eram tão bons. eu recomendaria este hotel a ninguém, melhor refúgio de fim de semana!
Nathan Saroon
Jun 25, 2022
1
Now this is a review on the spa and not the actual hotel itself. When I walked through the hotel itself it was nice and clean and smelt lovely but the spa is another story. I don’t like bad reviews either but 1) people need to be warned 2) I’ve written to the spa manager, Claire and got no response. I got to the spa and paid £25 for the ‘pleasure’. I have been in many spas and this is by far the worse. It’s genuinely dirty, the changing rooms and run down and are in desperate need of an update as well as a good clean. The water fountain in the changing rooms doesn’t work, the showers have no doors, under the lockers is all broken. Now for the actual spa itself, it’s not clean, there was kids swimming classes going on and taking over half the pool. You go to a spa to relax but how can you relax when there’s loud kids there? To be honest, with the dirtiness I couldn’t relax anyway. I tried the steam room, which again was so run down and again felt dirty with broken tiles and just genuinely grim. The sauna was the exact same. I stayed for around 40 minutes or so just because I wanted to try and relax but wasn’t possible as I felt like I was going to catch something. Never again. Be warned. Also I’d like to add the spa receptionist admitted ‘we get that a lot’ in regards to complaints and also ‘it’s in need of an update’ not mentioning names on here because I don’t want said individual to get in trouble. Agora este é um comentário sobre o spa e não o próprio hotel. Quando eu andei pelo hotel em si, era bom e limpo e cheirava adorável, mas o spa é outra história. Também não gosto de críticas ruins, mas 1) as pessoas precisam ser avisadas 2) escrevi para a gerente do spa, Claire, e não obtive resposta. Cheguei ao spa e paguei 25 libras pelo 'prazer'. Estive em muitos spas e este é de longe o pior. Está genuinamente sujo, os vestiários estão degradados e precisam desesperadamente de uma atualização e de uma boa limpeza. O bebedouro dos balneários não funciona, os chuveiros não têm portas, debaixo dos cacifos está todo avariado. Agora, para o próprio spa, não é limpo, havia aulas de natação para crianças e ocupando metade da piscina. Você vai a um spa para relaxar, mas como você pode relaxar quando há crianças barulhentas lá? Para ser honesto, com a sujeira eu não conseguia relaxar de qualquer maneira. Eu tentei a sala de vapor, que novamente estava tão degradada e novamente parecia suja com azulejos quebrados e apenas genuinamente sombria. A sauna era exatamente a mesma. Fiquei cerca de 40 minutos ou mais só porque queria tentar relaxar, mas não foi possível, pois senti que ia pegar alguma coisa. Nunca mais. Esteja avisado. Também gostaria de acrescentar que a recepcionista do spa admitiu 'recebemos muito' em relação a reclamações e também 'é preciso uma atualização' não mencionando nomes aqui porque não quero que esse indivíduo tenha problemas.
Nathan Saroon
Jun 25, 2022
1
Now this is a review on the spa and not the actual hotel itself. When I walked through the hotel itself it was nice and clean and smelt lovely but the spa is another story. I don’t like bad reviews either but 1) people need to be warned 2) I’ve written to the spa manager, Claire and got no response. I got to the spa and paid £25 for the ‘pleasure’. I have been in many spas and this is by far the worse. It’s genuinely dirty, the changing rooms and run down and are in desperate need of an update as well as a good clean. The water fountain in the changing rooms doesn’t work, the showers have no doors, under the lockers is all broken. Now for the actual spa itself, it’s not clean, there was kids swimming classes going on and taking over half the pool. You go to a spa to relax but how can you relax when there’s loud kids there? To be honest, with the dirtiness I couldn’t relax anyway. I tried the steam room, which again was so run down and again felt dirty with broken tiles and just genuinely grim. The sauna was the exact same. I stayed for around 40 minutes or so just because I wanted to try and relax but wasn’t possible as I felt like I was going to catch something. Never again. Be warned. Also I’d like to add the spa receptionist admitted ‘we get that a lot’ in regards to complaints and also ‘it’s in need of an update’ not mentioning names on here because I don’t want said individual to get in trouble. Ahora, esta es una revisión del spa y no del hotel en sí. Cuando caminé por el hotel en sí, era agradable, limpio y olía delicioso, pero el spa es otra historia. Tampoco me gustan las malas críticas, pero 1) la gente necesita ser advertida 2) Le escribí al gerente del spa, Claire, y no obtuve respuesta. Llegué al spa y pagué 25 libras por el "placer". He estado en muchos balnearios y este es, con diferencia, el peor. Está realmente sucio, los vestuarios están deteriorados y necesitan desesperadamente una actualización y una buena limpieza. La fuente de agua en los vestuarios no funciona, las duchas no tienen puertas, debajo de los casilleros está todo roto. Ahora, para el spa en sí, no está limpio, había clases de natación para niños y ocupaban la mitad de la piscina. Vas a un spa para relajarte, pero ¿cómo puedes relajarte cuando hay niños ruidosos allí? Para ser honesto, con la suciedad no podía relajarme de todos modos. Probé la sala de vapor, que nuevamente estaba muy deteriorada y nuevamente se sentía sucia con azulejos rotos y realmente sombría. La sauna era exactamente igual. Me quedé unos 40 minutos más o menos porque quería tratar de relajarme, pero no fue posible porque sentí que iba a atrapar algo. Nunca más. Ten cuidado. También me gustaría agregar que la recepcionista del spa admitió 'recibimos eso mucho' con respecto a las quejas y también 'necesita una actualización' sin mencionar nombres aquí porque no quiero que dicha persona se meta en problemas.
Poppy-Lula Pittock
Jun 25, 2022
5
My partner and I stayed here for a night and we can’t wait to go back! we had such a lovely time, the hotel facilities were great and the staff were so sweet. The room was decorated beautifully and the hotel had a luxury feel. the breakfast was delicious and the prices were so good. i would recommend this hotel to anyone, best weekend getaway! ¡Mi pareja y yo nos alojamos aquí por una noche y estamos ansiosos por volver! Nos lo pasamos de maravilla, las instalaciones del hotel eran geniales y el personal era muy amable. La habitación estaba hermosamente decorada y el hotel tenía un ambiente de lujo. el desayuno era delicioso y los precios eran muy buenos. Recomendaría este hotel a cualquiera, ¡la mejor escapada de fin de semana!
Poppy-Lula Pittock
Jun 21, 2022
5
My partner and I stayed here for a night and we can’t wait to go back! we had such a lovely time, the hotel facilities were great and the staff were so sweet. The room was decorated beautifully and the hotel had a luxury feel. the breakfast was delicious and the prices were so good. i would recommend this hotel to anyone, best weekend getaway!
Nathan Saroon
May 30, 2022
1
Now this is a review on the spa and not the actual hotel itself. When I walked through the hotel itself it was nice and clean and smelt lovely but the spa is another story. I don’t like bad reviews either but 1) people need to be warned 2) I’ve written to the spa manager, Claire and got no response.
I got to the spa and paid £25 for the ‘pleasure’. I have been in many spas and this is by far the worse. It’s genuinely dirty, the changing rooms and run down and are in desperate need of an update as well as a good clean. The water fountain in the changing rooms doesn’t work, the showers have no doors, under the lockers is all broken.
Now for the actual spa itself, it’s not clean, there was kids swimming classes going on and taking over half the pool. You go to a spa to relax but how can you relax when there’s loud kids there? To be honest, with the dirtiness I couldn’t relax anyway. I tried the steam room, which again was so run down and again felt dirty with broken tiles and just genuinely grim. The sauna was the exact same.
I stayed for around 40 minutes or so just because I wanted to try and relax but wasn’t possible as I felt like I was going to catch something.
Never again.
Be warned.
Also I’d like to add the spa receptionist admitted ‘we get that a lot’ in regards to complaints and also ‘it’s in need of an update’ not mentioning names on here because I don’t want said individual to get in trouble.
Armonia13
Nov 25, 2020
5
Hotel con muy buenas condiciones y unos desayunos muy variados. Personal muy atento.
Rostyslav Gavryliuk
Nov 25, 2017
4
No internet.
Oliver
May 26, 2014
4
The parking charge is reasonable but the parking is difficult: slots are narrow and it's indoors with very constricted turning space. Bring the smallest car feasible for peace of mind. Friendliness, location. Food was much better value than last time I stayed (in 2005) Free internet in the bar. Front desk ("operator") does not pick up phone when you call from outside No help with luggage - for older people this could be a problem. (At most Marriotts I have stayed you are offered baggage help as soon as you pull up.)
PennyT59
Short but very sweet
5
This is not usual review as I didn't actually end up staying here. The works booking agency had entered details incorrectly and the hotel never received the booking, it went to a Marriott in...
leobR2481JI
Staff is a let down
1
Staff are not so willing to help and give everyone the best they can give.
I have found other staff in hotels close to this location much more friendly and helpful.
I don't think I would be staying...
PATJORDAN
Great Service
5
We have stayed at the Bexleyheath Marriott several times, and we looked forward to enjoying this visit.
In a previous conversation with the Manager, Stefan Engelhardt, we mentioned our preference...