Experience Southern Hospitality at Hyatt Place Nashville/Franklin/Cool Springs

Donna Wilson

Aug 02, 2022

5

The hotel was clean, the front desk workers were friendly, knowledgeable of good restaurants to try, and breakfast was delicious. The hotel is 5 minutes away from a mall which I explored at length. I most definitely will be back! Great experience!!

V Mary

Jul 29, 2022

1

Reservamos um quarto king. Que já pagamos antes de fazermos o check-in. Na chegada por volta das 20h, Matt na recepção pediu desculpas e disse que não temos quartos king disponíveis. Eles nos deram um quarto com cama de casal. Matt disse para verificar amanhã para trocar de quarto.Fui até a recepção pela manhã, e Cory disse, sim, Matt fez uma anotação, e você terá um quarto king por volta das 13h. Ligaremos para você quando estiver pronto. Nenhuma chamada foi feita. Voltamos do nosso dia naquela noite, e Matt estava novamente na recepção. Ele disse novamente, eles não têm mais quartos com cama king size disponíveis. Verifique novamente pela manhã. Eu disse que fiz isso na nossa primeira noite. Ele pediu desculpas e nos daria um crédito de US$ 50.No dia seguinte, fizemos o check-in de manhã novamente, e Cory disse, sim, você tem um novo quarto. Verifique novamente às 10h. Às 10 da manhã, finalmente chegamos ao nosso quarto king, que originalmente reservamos. Tivemos duas noites em um quarto queen, e queríamos falar com um gerente no check-out para discutir um crédito adequado.No check-out em nosso 5 dia lá, Cory disse que o gerente não está, mas você pode ligar para discutir o crédito que Matt disse que daria.Ligamos duas vezes para Gina, a gerente geral, e ela não retornou nossa ligação. Péssimo atendimento ao cliente e falta de acompanhamento em muitas contas. Ainda estamos à procura de um crédito para a nossa estadia.Também as camas queen size são camas de casal. Não rainha.

Miranda White

Jul 29, 2022

5

Nós apreciamos muito a nossa estadia e a equipe da recepção é muito boa! Os preços são razoáveis e eles cuidam de seus hóspedes. Eles servem um ótimo café da manhã e também têm um bar e restaurante no térreo que serve café Starbucks. Os quartos são muito limpos e os funcionários da hospitalidade são simpáticos. Meu filho gostou da piscina e eu gostei da academia. Eu recomendo este hotel. É de fácil acesso à interestadual, ao Galleria Mall, Franklin e Nashville!

Miranda White

Jul 29, 2022

5

Disfrutamos mucho de nuestra estadía y el personal de recepción es demasiado bueno. Los precios son razonables y cuidan a sus invitados. Sirven un excelente desayuno y también tienen un bar y un restaurante en la planta baja que sirve café Starbucks. Las habitaciones están muy limpias y el personal de hospitalidad es amable. Mi hijo disfrutó de la piscina y yo disfruté del gimnasio. Recomiendo altamente este hotel. ¡Tiene fácil acceso a la autopista interestatal, el centro comercial Galleria Mall, Franklin y Nashville!

V Mary

Jul 29, 2022

1

Reservamos una habitación king. Lo cual ya pagamos antes de registrarnos. Al llegar alrededor de las 8 p.m., Matt en la recepción se disculpó y dijo que no tenemos habitaciones king disponibles. Nos dieron una habitación con cama doble. Matt dijo que revisara mañana para cambiar de habitación.Fui a la recepción por la mañana, y Cory dijo, sí, Matt hizo una nota, y tendrá una habitación tamaño king alrededor de la 1:00 p. m. Te llamaremos cuando esté listo. No se hizo ninguna llamada. Regresamos de nuestro día esa noche, y Matt estaba nuevamente en la recepción. Dijo nuevamente que ya no tienen habitaciones con cama tamaño king disponibles. Vuelva a consultar por la mañana. Dije que hice eso nuestra primera noche. Dijo que lo sentía y que nos daría un crédito de $50.Al día siguiente volvimos a registrarnos por la mañana y Cory dijo: sí, tienes una nueva habitación. Vuelva a consultar a las 10 am. A las 10 a.m. finalmente llegamos a nuestra habitación king que habíamos reservado originalmente. Tuvimos dos noches en una habitación queen, y queríamos hablar con un gerente a la salida para discutir un crédito apropiado.Al hacer el check out en nuestro quinto día allí, Cory dijo que el gerente no está, pero que puede llamar para discutir el crédito que Matt dijo que daría.Hemos llamado dos veces a Gina, la gerente general, y no nos ha devuelto la llamada. Mal servicio al cliente y falta de seguimiento en muchas cuentas. Todavía estamos buscando un crédito para nuestra estadía.También las camas queen son camas full. No reina.

Miranda White

Jul 27, 2022

5

We enjoyed our stay so much and the front desk staff are too notch! The prices are reasonable and they take care of their guests. They serve a great breakfast and they also have a bar and eatery downstairs that serves Starbucks coffee. The rooms are very clean and the hospitality staff are friendly. My son enjoyed the pool and I enjoyed the fitness center. I highly recommend this hotel. It’s easy access to the interstate, the Galleria Mall, Franklin and Nashville!

V Mary

Jul 25, 2022

1

We reserved a king room. Which we already paid for before we checked in. Upon arrival at around 8pm, Matt at the front desk apologized and said we don't have any king rooms available. They gave us a double bed room. Matt said to check tomorrow to switch rooms. I went to the front desk in the morning, and Cory said, yes Matt made a note, and you'll have a king room around 1pm. We'll give you a call when it's ready. No call was made. We came back from our day out that evening, and Matt was again at the front desk. He again said, they don't have anymore king bed rooms available. Check again in the morning. I said I did that our first night. He said sorry and would give us a $50 credit. The following day we checked in the morning again, and Cory said, yes you have a new room. Check back at 10am. At 10 am we finally got into our king room which we originally reserved. We had two nights in a queen room, and we wanted to talk to a manager upon check out to discuss an appropriate credit. Upon check out on our 5 day there, Cory said the manager isn't in but you can call to discuss the credit that Matt said he would give. We have called Gina, the general manager twice and she has not returned our call. Poor customer service, and a lack of follow through on many accounts. We are still looking for a credit for our stay. Also the queen beds are full beds. Not queen.

Katie H.

Jul 22, 2022

5

I stayed here recently with my mom and grandfather after our car broke down nearby, stranding us hundreds of miles from home. While the situation that caused our stay was less than ideal, the team and accomodations at Hyatt Place Franklin helped make the whole thing better. From super friendly and helpful staff (special thanks to Corey!) to nice rooms and an overall clean and efficient experience, we're so glad we ended up staying here until we got our car situation sorted out.

Jess McVey

Jun 19, 2022

5

Eu tive o fim de semana mais maravilhoso ficando aqui !! A equipe foi super amigável, especialmente Matt, ele foi tão incrível para mim, desde ajudar com coisas no meu quarto até sugerir restaurantes incríveis! ! ! Obrigado Mateus! Um hotel muito limpo e organizado, não tive nenhum problema. Com certeza voltarei para minha próxima viagem!!

Trevor Grigsby

Jun 19, 2022

5

Excelente estadia para um torneio de beisebol de fim de semana em Franklin, TN. O hotel era muito limpo e com localização central para tudo na área de Franklin. Eu não posso dizer o suficiente sobre a equipe da recepção - especialmente Turner - que se inclinava para trás para garantir que tivéssemos uma visita confortável. Eu não hesitaria em reservar um bloco de quartos no Hyatt Place em Franklin, TN se você estiver na cidade com um grupo grande. Como membro do Hyatt Rewards, este tem minha melhor recomendação. Obrigado por um ótimo fim de semana!

Tim Oshatyuk

Jun 19, 2022

5

Simples, limpo e sem problemas. Quarto de hotel era limpo e tudo funcionou bem. Nada extravagante, mas bem cuidado. O café da manhã é consistentemente bom. Por padrão, eles limpam os quartos uma vez a cada três dias (por reserva), mas você pode solicitar com mais frequência. Uma desvantagem é que a academia tem apenas algumas máquinas de cardio e é pequena. Caso contrário, eu não hesitaria em recomendar ficar aqui se você estiver na área.

Jess McVey

Jun 19, 2022

5

I had the most wonderful weekend staying here!! The staff was super friendly especially Matt he was so amazing to me from helping with stuff in my room to suggesting amazing restaurants!!! Thanks Matt! A very clean and organized hotel l had no issues at all. Will definitely be back for my next trip!!

Trevor Grigsby

Jun 19, 2022

5

Excellent stay for a weekend baseball tournament in Franklin, TN. The hotel was very clean and centrally located to everything in the Franklin area. I can't say enough about the front desk staff - particularly Turner - who bent over backwards to make sure we had a comfortable visit. I would not hesitate to book a block of rooms at the Hyatt Place in Franklin, TN if you are in town with a large group. As a Hyatt Rewards member, this one has my highest recommendation. Thanks for a great weekend!

Tim Oshatyuk

Jun 19, 2022

5

Simple, clean, and trouble free. Hotel room was clean and everything worked well. Nothing fancy, but well cared for. Breakfast is consistently good. By default, they clean the rooms once every three days (per reservation), but you can request for more frequent. One downside is that the gym only has a few cardio machines and is small. Otherwise, I wouldn't hesitate to recommend staying here if you're in the area.

R T

Apr 19, 2022

5

Fiquei aqui por quase uma semana e eu recomendo. No geral, a maioria dos funcionários foi muito simpática e prestativa. Me senti muito bem acolhida no hotel e não me lembro de ter tido uma experiência incrível como essa. Corey é um gerente incrível que é muito amigável e se esforça para oferecer atendimento ao cliente de classe mundial para que seus hóspedes se sintam bem-vindos e confortáveis. Foi realmente um prazer ficar neste local. O quarto era fantástico, muito limpo e um ótimo tamanho. As camas eram confortáveis e era muito tranquilo.

R T

Apr 19, 2022

5

Me alojé aquí por casi una semana y lo recomiendo encarecidamente. En general, la mayoría del personal fue muy amable y servicial. Me sentí muy bienvenido en el hotel y no recuerdo haber tenido una experiencia increíble como esta. Corey es un gerente increíble que es muy amable y hace un esfuerzo adicional para brindar un servicio al cliente de clase mundial para que sus invitados se sientan bienvenidos y cómodos. Realmente fue un placer hospedarme en este lugar. La habitación era fantástica, muy limpia y de gran tamaño. Las camas eran cómodas y era muy tranquilo.

R T

Mar 27, 2022

5

I stayed here for almost a week and I highly recommend it. Overall most of the staff was very friendly and helpful. I felt very welcomed to the hotel and I don't recall having an amazing experience such as this one. Corey is an amazing manager who is very friendly and goes the extra mile to deliver world class customer service to make his guests feel welcomed and comfortable. It was truly a pleasure staying at this location. The room was fantastic, very clean and a great size. The beds were comfortable and it was very quiet.

Tim Ross

Feb 28, 2022

4

Very clean & exceptionally friendly employees. Pet friendly too Will stay here again.

Geoff Breitling

Feb 10, 2022

5

Me alojé aquí por unos días para una conferencia. El hotel estaba muy limpio, la gente era muy amable y era agradable, tranquilo y cómodo. El desayuno era bastante decente. Definitivamente me quedaría aquí y si fuera necesario.

Geoff Breitling

Feb 10, 2022

5

hospedado aqui para alguns dias para conferência. O hotel era muito limpo, as pessoas eram muito amigáveis, e era agradável e tranquilo e confortável. O café da manhã era bastante decente. Eu ficaria aqui e se eu precisasse.

Geoff Breitling

Jan 17, 2022

5

Stayed here for a few days for a conference. The hotel was very clean, the people were very friendly, and it was nice and quiet and comfortable. The breakfast was pretty decent. I would definitely stay here and if I needed to.

Charles McCravy

Jan 10, 2022

5

Excelente lugar para hospedarse en Franklin. Me he alojado allí cada vez que visitamos la zona de Franklin / Nashville. Habitaciones tranquilas y limpias, el personal es increíble y muy servicial. ¡Corey (uno de los gerentes) es increíble! Tuvimos un problema con una reserva en línea y él pudo resolver el problema a nuestra completa satisfacción. Recomiendo encarecidamente este hotel!

Charles McCravy

Jan 10, 2022

5

Ótimo lugar para ficar em Franklin! Já esteve lá cada vez que visitar a área de Franklin / Nashville. Silencioso, quartos limpos, a equipe é incrível e muito confortável. Corey (um dos gerentes) é demais! Tivemos um problema com uma reserva online e ele foi capaz de resolver o problema para nossa total satisfação! Recomendo este hotel!

Charles McCravy

Dec 11, 2021

5

Great place to stay in Franklin! Have stayed there every time we visit the Franklin/Nashville area. Quiet, clean rooms, staff is amazing and very accommodating. Corey (one of the managers) is awesome! We had an issue with an online booking and he was able to resolve the issue to our complete satisfaction! Highly recommend this hotel!

Ricky Payne

Nov 10, 2021

5

Bom pequeno-almoço quente. Cama confortável. Travesseiros eram algo especial, mas também nada inesperado de um hotel. Quarto era muito limpo e a equipe era simpática e amigável. Com certeza ficaria lá novamente.

Ricky Payne

Nov 10, 2021

5

Nice hot breakfast.Comfortable bed.Pillows were anything special but also not unexpected from a hotel.Room was very clean and staff was nice and friendly.Would definitely stay there again.

Casandra Griffin

Oct 15, 2021

3

Nice lobby,small bar and drink service.Continental breakfast served in the mornings.The staff does not clean room or deliver towels without request (due to covid). The hosts failed to notify us of the alternative housekeeping schedule.After complaining to the front desk,we requested towels and our trash be emptied,but they still didn't come.Everything we needed we had to go get ourselves.The cleaning policy needs revision.

CeramicSkate0 (Ceramicskate0)

Oct 15, 2021

1

Payed $400 for a 2 night stay for a room with wet sheets and mold smell

Casandra Griffin

Oct 15, 2021

3

Nice lobby,small bar and drink service.Continental breakfast served in the mornings.The staff does not clean room or deliver towels without request (due to covid). The hosts failed to notify us of the alternative housekeeping schedule.After complaining to the front desk,we requested towels and our trash be emptied,but they still didn't come.Everything we needed we had to go get ourselves.The cleaning policy needs revision.

Holls O

Oct 15, 2021

4

The staff at this Hyatt is AMAZZZINGGGG!!! So professional and nice! I would have given 5 stars but this hotel allows pets and we had a screeching, yapping dog they had a hard time keeping quiet late night (11pm) and we had to get moving the next day early. NOT THE STAFFS issue they tried to help but the guests were pretty awful. Thank you!!

Holls O

Oct 10, 2021

4

The staff at this Hyatt is AMAZZZINGGGG!!! So professional and nice! I would have given 5 stars but this hotel allows pets and we had a screeching, yapping dog they had a hard time keeping quiet late night (11pm) and we had to get moving the next day early. NOT THE STAFFS issue they tried to help but the guests were pretty awful. Thank you!!

CeramicSkate0 (Ceramicskate0)

Oct 09, 2021

1

Payed $400 for a 2 night stay for a room with wet sheets and mold smell

Casandra Griffin

Oct 09, 2021

3

Nice lobby, small bar and drink service. Continental breakfast served in the mornings. The staff does not clean room or deliver towels without request (due to covid). The hosts failed to notify us of the alternative housekeeping schedule. After complaining to the front desk, we requested towels and our trash be emptied, but they still didn't come. Everything we needed we had to go get ourselves. The cleaning policy needs revision.

Anthony Romano

Oct 01, 2021

5

Room are well done, spacious.Shower had plenty of pressure and heat.Tv good quality.Simple check-in for members

Anthony Romano

Oct 01, 2021

5

Room are well done, spacious.Shower had plenty of pressure and heat.Tv good quality.Simple check-in for members

anthony romano

Sep 30, 2021

5

Room are well done, spacious. Shower had plenty of pressure and heat. Tv good quality. Simple check-in for members

James Braley (Tacet)

Sep 24, 2021

5

Facilmente uma das minhas melhores experiências em um hotel. Pessoal incrivelmente simpático, especialmente Jace que nos serviu no bar e foi uma alegria absoluta para conversar, além de ser muito conhecedor da área. Muito limpo, não notei nenhum cheiro de animal de estimação ou ouvi qualquer latido a noite toda. Com certeza ficaria novamente.

James Braley (Tacet)

Sep 23, 2021

5

Easily one of my best experiences at a hotel. Incredibly friendly staff, especially Jace who served us at the bar and was an absolute joy to talk to, as well as being very knowledgable about the area. Very clean, noticed no pet smells or heard any barking all night. Would definitely stay again.

Nadia Baker

Sep 15, 2021

5

O pessoal foi muito amigável. Estava quieto e limpo. Eu gostei muito da minha estadia neste hotel. Eles têm pessoas incríveis, que são muito gentis e respeitáveis! Definitivamente vou voltar a este hotel! É um ótimo lugar para ficar!

Nancy Dee

Sep 15, 2021

5

Eu não viajava há mais de 25 anos quando fui solicitado a viajar para o Tennessee para meu novo emprego. Eu escolhi o Hyatt Place em Franklin devido à localização do HQ. O que eu não esperava era a alegria absoluta de trabalhar com a equipe da recepção. No turno 3-11, há Matt, que é uma das pessoas mais legais que já conheci. Ele foi muito gentil e prestativo comigo durante toda a minha estadia e realmente me fez sentir bem-vinda. Jace também foi ótimo para conversar e foi muito útil e Krista, seu empresário foi incrível também. Provavelmente estarei viajando de volta para o HQ no futuro e com certeza vou ficar neste Hyatt! Obrigado a todos por tudo! Já sinto saudades de vocês! :)

Nadia Baker

Aug 25, 2021

5

The staff was very friendly. It was quiet and clean. I thoroughly enjoyed my stay at this hotel. They have awesome people, who are very kind and respectable! I will definitely return to this hotel! It is a great place to stay!

Nancy Dee

Aug 18, 2021

5

I had not traveled in over 25 years when I was requested to travel to Tennessee for my new job. I chose the Hyatt Place in Franklin due to the location to the HQ. What I didn't expect was the absolutely joy it was to work with front desk staff. On the 3-11 shift there is Matt who is one of the nicest people I've ever met. He was so kind and helpful to me throughout my stay and he really made me feel welcomed. Jace was also great to talk to and was very helpful and Krista, their manager was amazing as well. I will probably be traveling back to HQ in the future and I will absolutely stay at this Hyatt! Thank you all for everything! Miss you guys already! :)

Alma Rosa Capitanachi

May 15, 2021

5

Un lugar agradablesu servicio es de calidad.

Marilyn Owen

Sep 02, 2020

5

Wonderful staff.

Alejandra Paz

Oct 15, 2019

5

Me encanto estoy satisfecha por el trato y la gente muy amable.

Grasiela cabriales

Oct 15, 2018

5

Fantástico!!!!

JB Benitez

Oct 15, 2017

3

Servicio muy bueno.

I7562BBmikeb

Exceptional Hotel

5

Planned a little weekend getaway and found this hotel via Booking.com. Iâve never stayed at a Hyatt before, but I certainly will again. This place is exceptional! The location is perfect - situated...

FunnyChick123

Home Away From Home

5

This particular Hyatt Place has taught its staff well...not just the basics of Hotel 101, but in good ole southern hospitality...you canât fake that. You wonât be disappointed ! Expect a delicious...

Roughroad

Nice hotel, updated, great location

4

Stayed in a 2 queen suite here with a fold out bed in the couch. Very modern/updated room, hotel overall was nice and clean. The staff was very helpful and professional. The breakfast area was...

swguigou

Convenient Location & Nice

5

Convenient location to shopping, highway, restaurants, groceries, etc. The room was comfortable with the sleeping area slightly separated from the very nice living room area. The price was better...

Jessilyn B

Spacious and clean with great service

5

Super clean newer hotel with large spacious rooms for a very reasonable price. Our room had two queen beds, a pull out bed and L couch plus kitchen complete with dishwasher and stove. The man at the...

Resort33756843041

Never again

1

These folks are the worst. Booked a room over a month ago and was contacted today saying my reservation had been moved to different hotel. They first lied to my wife saying there were maintenance...

Hyatt Place Nashville/Franklin/Cool Springs, Franklin

Hyatt Place Nashville/Franklin/Cool Springs

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